Terms and Conditions
Our Returns Policy
Consumers can return their purchase to us in its original condition within 14 working days of the day after the date you received the item and we will issue a full refund for the price you paid for the item – Please see our refunds policy below.
The goods must be unused and in a saleable condition. If the items were in a sealed package, the items must be unopened. We can only accept the return of opened items if they are faulty.
Items returned after 14 days from receipt may be subject to a restocking charge of not less than 10%. Please note that we reserve the right to send back items to you that have been returned to us after seven days unless they are faulty.
To ensure the safe return of your items and the correct allocation of the items to your order, please include a copy of the original invoice or a note stating the invoice number & your name and full address.
Should you wish to make a return to us under the terms of this policy, before doing so please contact us by e-mail or ‘phone so we may advise you the method of how to make the return.
This returns policy does not affect your statutory rights.
Our Refunds Policy
When you send your item back to us (or, in the case of large items delivered via specialist courier, when we collect the item from you), we'll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return.
If you are returning an item because of an error on our part or, in accordance with our returns policy, because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us.
USAutomotive will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:
Where you are returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred
Where you are returning an entire order, we'll refund applicable per-item delivery charges and the per-delivery charge that you incurred
Where we collect an item from you, we reserve the right to recover the costs of collection from you.
Our refunds policy does not affect your statutory rights.